Privacy Policy

1. Our privacy promise

Your privacy matters to us, and we’ve built Mira to respect it. In plain language, here is what we commit to:

• We collect only the information we genuinely need to place your practice calls and run the Service.
• We never sell your personal information. Not now, not ever.
• We never spam-call you, and we never use your phone number for marketing. We only call you to deliver the practice sessions you ask for.
• We do not use your data to train AI models. Your transcripts are used to run your sessions, not to train AI.
• You stay in control: you can access, correct, or delete your information, and stop calls at any time.

The sections below explain this in more detail. If anything is unclear, email us at contact@indilingo.in.

2. Who we are

Mira is operated by Indilingo Labs (“Indilingo,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you use Mira, including our website, phone-call practice sessions, and related services (together, the “Service”). It applies to everyone who uses the Service.

3. Information we collect

We collect the following categories of information:

• Information you give us. Your name, email address, phone number, the language you speak, the language(s) you want to practice, and any preferences or feedback you share with us.
• Call transcripts. We do not record or store the audio of your calls. Once a call ends, we save a text transcript of the conversation so you can read it later in your dashboard.
• Billing information. If you buy a plan, our payment partner handles your payment securely. We receive only limited details such as your plan, transaction status, and billing contact. We do not store your full card number.
• Information collected automatically. Basic usage and log data such as call times and duration, device and browser information, IP address, and cookies needed to operate the website.

4. How we use your information

We use your information to:

• place and deliver the practice calls you request;
• power Mira’s real-time conversation, feedback, and personalization;
• create and manage your account and process payments;
• keep the Service secure, prevent abuse, and fix problems;
• improve the Service and develop new features;
• send you essential service messages, such as confirmations or scheduling details; and
• comply with our legal obligations.

We rely on your consent (for example, to call you and to save your transcripts), on the need to perform our agreement with you, and on our legitimate interest in operating and improving the Service.

5. How we contact you: no spam, no marketing

We only call the number you give us in order to deliver the practice sessions you asked for, at the times you request or agree to. We do not make unsolicited marketing or promotional calls, and we do not use your phone number for advertising.

You can pause or stop calls, or withdraw your consent, at any time by contacting us at contact@indilingo.in or by using any opt-out we provide. We keep essential, non-marketing service messages to a minimum.

6. Call transcripts and AI processing

Mira is powered by Indilingo’s own artificial intelligence. To let her converse with you in real time, your speech is processed live by our systems as you talk. We do not record or store the audio of your calls. When a call ends, we save a text transcript of the conversation so you can revisit it in your dashboard.

We do not use your calls, transcripts, or other personal information to train AI models. We use your transcripts only to deliver and personalize your practice sessions with Mira and to show them back to you.

If another person may be heard on a call, you are responsible for informing them that a transcript is saved and for obtaining any consent required under the laws that apply to you and to them.

7. We never sell your information

We do not sell your personal information. We never have, and we never will. We also do not rent it, and we do not “share” it for cross-context behavioral advertising. We do not use your practice calls or your phone number to build advertising profiles. Your trust is worth far more to us than any of that.

8. Data retention

We keep your information only for as long as we need it to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymize it. You can ask us to delete your account and its associated data at any time.

9. How we protect your information

We use technical and organizational measures, such as encryption in transit, access controls, and limiting who can access data, to protect your information.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can also stop receiving calls at any time. To exercise any of these rights, email us at contact@indilingo.in. We will not discriminate against you for exercising your rights.

11. Children’s privacy

The Service is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-party services

The Service relies on and may link to third-party services, such as telecommunications carriers and payment processors. Their handling of your information is governed by their own privacy policies, which we encourage you to review.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.

14. Contact us

If you have any questions about your privacy or this policy, please contact us at contact@indilingo.in, and we will be glad to help.